Welcome to the Tribe

Spacetalk supports two 3G mobile bands (850/2100). Spacetalk will work optimally on Spark NZ 3G mobile network as they support both of these bands, and also the Clear 3G mobile network as they support 2100. Use on Vodafone NZ network will depend on the area in which you live because their network operates on 900/2100 and only 2100 will be in use.
Spacetalk works on the 3G mobile network on frequency pairs 850Mhz and 2100Mhz. 3G networks are also commonly referred to as UMTS or WCDMA. Generally Asian countries have very good coverage of 2100Mhz. As long as 2100Mhz is present in your destination country, then it is very likely that it will work. Please check this website link for a list of countries, operators and frequencies.
Spacetalk works on the 3G mobile network on frequency pairs 850Mhz and 2100Mhz. 3G networks are also commonly referred to as UMTS or WCDMA. Generally European countries have very good coverage of 2100Mhz. As long as 2100Mhz is present in your destination country, then it is very likely that it will work. Please check this website link for a list of countries, operators and frequencies.
Our customer support team can assist you with information about Spacetalk operation in other countries. Please contact our support team by email support@allmytribe.com and provide information about the destination country and we will be happy to research and suggest options.
At the clock screen, swipe right to left to navigate to the Information menu icon and tap it. In the Information menu scroll to Phone Number.
For optimal and reliable mobile coverage, Spacetalk has been designed to connect to 3G networks that operate on Band 5 (850Mhz) and Band 1 (2100Mhz). Telstra in Australia and Spark in New Zealand support these frequencies. For a list of recommended SIM providers click here.
Yes, Spacetalk has a 3G mobile phone built into the watch. You will require a Nano SIM card, which is the smallest of the SIM card types available at the moment.
At the clock screen, swipe down on the touch screen to reveal the battery level, network signal strength, volume and brightness control.
The supplied charging dock magnetically attaches to the rear of Spacetalk. Plug one end of the supplied USB cable into the charging dock and the other end into a USB power source.
Spacetalk is a smartphone and depending on how many mobile calls are made, it will impact the battery level. Changing the frequency of location reporting in the AllMyTribe app will improve battery life. Also, reducing the screen brightness level on Spacetalk can improve battery life. Turning off the "lift to wake" feature in the settings menu on Spacetalk may also improve battery life.
You can determine the battery level in a variety of ways. From the watch, swipe down at the clock screen to see the battery level. From the AllMyTribe app, select a Spacetalk device from the menu and the battery level and last update is displayed on the Location and History screens. Spacetalk will also send notifications to the AllMyTribe app when the battery level reaches 15% or below. Spacetalk will automatically turn off when battery level drains to 6%.
At the clock screen, swipe down on the touch screen to reveal the battery level, network signal strength, volume and brightness control.
On Spacetalk, scroll to the Information menu icon and tap it. In the Information menu scroll down to network status. Alternatively, at the clock screen, swipe down to check the signal strength and the data connection.
Adding contacts to Spacetalk is done through the AllMyTribe app. Parents and guardians can add contacts in the Settings menu of the app. They can also choose to block calls from unknown numbers. Once added to the app, it can take up to two minutes to sychronise with Spacetalk.
When an incoming call is received, Spacetalk's screen will illuminate and details of the caller will be displayed. A green 'answer' button or red 'reject' button will be displayed. The ring volume level can be adjusted or even muted. Spacetalk also has a vibrate function to alert you to an incoming call.
Outgoing calls are limited to the list of contacts setup by the guardian using the AllMyTribe App. From the clock screen on Spacetalk, swipe right to left until you reach Call. Tap on call to select from a list of contacts that your child is permitted to call.
Spacetalk can be restricted to receive incoming calls from people listed in Spacetalk's contact list only. In the AllMyTribe app settings menu under Contact List, there is an option to block calls from unknown numbers. This is set by default but guardians can choose to disable this feature to allow all incoming calls.
Location on Demand is available from version 3.9 of the AllMyTribe smartphone app. There is no watch-side software update for this feature; just update AllMyTribe on your iPhone (through the App Store) or Android phone (through the Google Play Store). In your AllMyTribe app, you can find a new button at the top right of the map on the Location tab. Tap it, and the AllMyTribe app will start scanning for your child's GPS location. Soon, you'll have the most up-to-date location of your child.
In the AllMyTribe app Settings menu, under Contact list, select a previously added contact and then mark this contact as an Emergency contact.
In the AllMyTribe app Settings menu tap on Contact list. At the top of the screen, tap on Edit. Then tap and drag a contact in the list to change the sequence,
At the clock screen on Spacetalk, swipe to the Settings menu icon. Tap this icon and scroll down to Step Reset. Tap Step Reset and tap OK.
Step count goals can be set from the AllMyTribe app. Go to Steps in the app, and at the top right hand corner, click Goal.
Incoming SMS messages can be received from contacts that are setup in the AllMyTribe app. Once a message is received your child has the option to call the message sender back.
Messages can be viewed on Spacetalk by swiping to, and tapping on the Messaging icon.
When Spacetalk receives an SMS message from an unknown number, it redirects it to the guardian app. The message contents can be viewed in the Alerts within the AllMyTribe app.
You can now reply to an SMS that has been received on Spacetalk with a template text message and also emojis. This new feature is available from software version 1.11 in Spacetalk. In the AllMyTribe app from version 3.8 onwards, parents can create an unlimited number of standard text template messages in the Settings menu using the Kid's Messages option.
AllMyTribe warrants Spacetalk and accessories for one year against defects in materials and workmanship commencing from the date of retail purchase. AllMyTribe does not warrant Spacetalk or accessories for normal wear and tear, nor damage caused by accident or abuse.
After reading through the FAQ's if you are still experiencing a problem, please visit the Troubleshooting page for further guidance and directions. If further assistance is needed please contact our customer support team.
Child safety and data security has been the number one priority during development of the Spacetalk children’s smartwatch.

Spacetalk has been designed in Australia, the AllMyTribe apps have been developed in Australia and all of the server data associated with the children’s smartwatches is also stored in Australia.

Our systems incorporate industry best practice data security throughout and cannot be hacked or spoofed like other products in this category. All data traffic between Spacetalk and our servers is encrypted, data between the AllMyTribe App and the server is encrypted, the data stored on our servers is encrypted and we utilise two-factor authentication in the device pairing process.

Spacetalk and AllMyTribe have been developed by MGM Wireless, a leader in school communications systems for over 14 years. MGM has built a reputation for the highest-level data security through its schools business unit.
When at the clock screen on Spacetalk, swipe right to left and go to the Settings menu. Tap on the Settings menu icon and scroll down to Reset Watch. Please note, this will reset Spacetalk to factory settings and the pairing process between the AllMyTribe app and Spaectalk will need to be performed again.
Spacetallk will automatically check for updates on a periodic basis in the early hours of the morning. However, if you wish to manually check for updates, scroll to the Information icon and tap. Scroll down and tap on System Updates.
The watch face can be changed remotely from the AllMyTribe Settings menu. A digital and analogue watch face can be selected and a custom wallpaper image can be selected.
Spacetalk will automatically update the time and the date from the network. There are no adjustments necessary.

In some cases (i.e living close to the border between two timezones), Spacetalk may detect an incorrect time. To solve this problem, you can also set the time and date manually. Go to the settings menu and click Time & Date and turn the automatic time off and set manually.
At present, the Bluetooth connectivity has been disabled.
Yes, WiFi is used as part of Spacetalk's positioning system however connections to regular WiFi data networks is currently not supported.
Flight mode can be activated by powering down Spacetalk and this will turn off all radio transmitters.
Spacetalk has been manufactured using safe and hypoallergenic materials.
Spacetalk rejects SMS messages from unknown numbers. These rejected messages are forwarded to the AllMyTribe app by our servers through in-app messaging. You will receive Alerts informing you if the balance is low.
The AllMyTribe app is available for download from the iOS App Store or the Google Play Store. Other platforms are currently not supported. Search for AllMyTribe in either store.
Up to 20 contacts can be added to each Spacetalk watch. In the settings menu of the AllMyTribe app, guardians can add new contacts in the Contact list section. During set-up, a contact can be selected from your list of contacts on your smartphone or by adding a new contact. Contacts can also be flagged as emergency contacts for use when the Spacetalk's SOS function is activated.
Contacts can only be deleted through the AllMyTribe app. In the settings menu, click Contact list and then select the contact you wish to delete. Remove contact will appear.
On the left navigation menu of the AllMyTribe app, click "+ Add new device" and follow the Add Device prompts. To be able to complete this make sure that:

  1. + The Spacetalk device is powered on.
  2. + The Spacetalk device has an activated SIM card and is connected to the 3G network and data connection is available.
  3. + Enter the mobile phone number of the Spacetalk device you wish to pair.
  4. + You will receive a pairing code on Spacetalk.
  5. + Enter the pairing code to the AllMyTribe app and your done.

    Further information can be found in the user guide that can be downloaded from our support page.
The maximum number of devices that can be registered against an AllMyTribe account is 10. Please note that the number of enabled devices is limited by the type of the subscription for that account.
The number of the devices is limited by the type of subscription. At this stage, the maximum number of devices that can be enabled per account is 5. This may change in the future.
We understand that Mum, Dad, Grandma and Grandpa would all like to use the AllMyTribe app on their smartphones. This is certainly possible by using the same AllMyTribe account login details.
Monthly subscriptions can be purchased for up to 2 devices $5.99 per month, or up to 5 devices for $8.99 per month.
Each AllMyTribe account can only have one active subscription at a time. Each Play store or App Store account can only purchase one subscription for one AllMyTribe account. Only the Play Store or the App Store account that initiated the subscription can modify the subscription.
Subscriptions can only be modified by the original account holder that initiated the first subscription. To upgrade an existing subscription:

+ Open your AllMyTribe app on your smartphone.
+ Make sure that the current Google Play/App Store account that is used on the phone is the same as the account that is used initially to purchase the subscription.
+ On the left navigation menu, select the Subscription option and then click "Change subscription".
+ A list of the available subscriptions will be shown, select another subscription level and follow the prompts to complete the subscription upgrade.
Subscriptions can only be modified by the original account that initiated the subscription. To downgrade an existing subscription:

+ Open your AllMyTribe app.
+ Make sure that the current Google Play/App Store account that is used on the phone is the same as the account that is used initially to purchase the subscription.
+ On the left navigation menu, select the Subscription option and then click "Change subscription".
+ A list of the available subscriptions will be shown, select another subscription level and follow the prompts to complete the subscription upgrade.
Yes, using the same AllMyTribe account login details, the app can be installed on multiple devices.
Cancellation of subscriptions are done through the respective app store using the primary account that the subscription was created.
Yes, AllMyTribe and it's parent company MGM take your privacy very seriously. Your personal information will always be stored domestically within Australia on highly secure servers. Please review our privacy policy for further information.
Child safety and data security has been the number one priority during development of the Spacetalk children’s smartwatch.

Spacetalk has been designed in Australia, the AllMyTribe apps have been developed in Australia and all of the server data associated with the children’s smartwatches is also stored in Australia.

Our systems incorporate industry best practice data security throughout and cannot be hacked or spoofed like other products in this category. All data traffic between Spacetalk and our servers is encrypted, data between the AllMyTribe App and the server is encrypted, the data stored on our servers is encrypted and we utilise two-factor authentication in the device pairing process.

Spacetalk and AllMyTribe have been developed by MGM Wireless, a leader in school communications systems for over 14 years. MGM has built a reputation for the highest-level data security through its schools business unit.
Yes, stock is currently available for each colour.
Yes! We accept orders through our online store from New Zealand. For a limited time we also offer free shipping to New Zealand as well. Add the products to the cart, during checkout select the destination country in the shipping address. Please note: AllMyTribe is not responsible for your local duties or taxes, if you are in doubt please check with your local customs office for rates.
Our online store will accept Visa, Mastercard and American Express credit cards. You may also make purchases using your Paypal account.
Yes! We offer Afterpay payment solutions for purchases made through our online webstore.
Yes. Spacetalk is in stock and available for immediate delivery.
Depending on the method of shipment chosen, deliveries can be up to seven days within Australia. Due to the small nature of our products we offer regular post and express post. These can be chosen during checkout.

You will receive an email notifying when your shipment has been dispatched. Generally, from order placement to shipping will be under 2 business days.

Shipping times:-
  1. + Australia Post (parcel post) - allow 2-7 business days depending on the destination.
  2. + Australia Post (express post) - next business day to most metropolitan areas.
  3. + More information on the Australia Post network can be obtained from this link.

You will receive an email confirming your order has been placed. Please check your junk folder in case you have not received it. Once the shipment has been dispatched, you will also receive an email confirming the shipment has been sent and providing the tracking number for the shipment.
We use international standard parcel post to ship to New Zealand. This service is a tracked shipment and generally 5 business days door to door. After you have placed an order, when the parcel is shipped, you will receive a shipping confirmation email from us containing your tracking number.
For online purchases through the AllMyTribe website, we offer a 30 Day Satisfaction Guarantee. To be eligible for this guarantee, you must contact our Customer Support Team to request an RMA number within 30 days. For further details please see our returns policy in the download section at this link.
In the unfortunate event that you have a problem with your product, please check the troubleshooting guide on our website. If you continue to have a problem, please contact our support team.
Spacetalk's warranty period is 12 months from date of original purchase. Full warranty terms and conditions can be found on our Support site in the downloads section.
We have compiled a Troubleshooting guide which we have published on our Support site. The troubleshooting guide has further instructions including how to return the product for repair.
We have compiled a Quick-start Guide to help you get Spacetalk and the AllMyTribe app up and running quickly. Click here to download the Quick-start Guide.
Spacetalk works on 3G mobile phone technology and as with any mobile phone, we recommend to charge it each night so that it is ready for the next day.

The location update frequency that can be set through the AllMyTribe app settings menu will have an impact on battery life. In addition, the number of telephone calls made and received from the watch during the day will also impact the level of battery charge.

Changing the update frequency setting: In the AllMyTribe app, select the desired Spacetalk device, then go to settings and under Watch Settings select Location Updates. From here you can adjust the update frequency from 5mins to 1hour.

Display brightness settings may also have an minor impact on battery life. To adjust the display brightness, at the clock screen, swipe down to reveal the brightness adjustment controls.

You may also try turning off the 'Lift to Wake' function in the settings menu to see if that improves the battery performance.

Please check that your SIM card has not run out of credit. You can check this by making a brief call from the watch to your phone. We have found in some situations, the SIM card has run out of credit and this causes the data connection to stop working. Spacetalk repeatedly tries to contact our server and drains the battery very fast in the process.
While charging, it is normal operation for the light on the charging dock to switch between red and green occasionally. A green charging light indicates Spacetalk is fully charged.

To check the battery level, power up Spacetalk and check the battery level by swiping down at the Clock screen.

If Spacetalk does not appear to charge, follow these steps:

1. Inspect the four gold contacts on the charging dock and on the rear of Spacetalk for damage.
2. Connect the charging dock to a USB power source. Once connected confirm the light on the charging dock is green. No light indicates possibly the USB power source or the USB cable maybe faulty.
3. Attach the charging dock to Spacetalk and confirm that the light turns to red after a few moments. This indicates that Spacetalk is charging.
4. Clean the gold contacts on the charging dock and on Spacetalk with a damp cloth. Ensure they are dry before proceeding.
When the dock is connected to the back of the watch, does the light illuminate Red? If not:-

1. Check to make sure the USB power source is working. A green light will indicate the charging dock is receiving power.
2. Check the charging contacts on the dock. Are they clean and visually look in good condition?
3. Check the charging contacts on the Spacetalk watch. Are they clean and visually look in good condition?
On Spacetalk, scroll to the Settings Menu and then tap. Scroll through the list to Reset Watch.

Important: After the Spacetalk has been reset, the initial set-up procedure and watch pairing with the AllMyTribe App will need to be repeated.
The microphone is very sensitive and under normal background noise levels, you should be able to hold the watch 20-30cm away from your mouth and be heard clearly by the receiver. When the background noise level is high, you may find that you need to hold Spacetalk closer to your mouth.
The speaker level can be adjusted on Spacetalk by swiping down at the clock screen to reveal the volume level. The holes on the top of Spacetalk allow audio from the speaker to be heard but keep water out. Check these holes to see if they are not blocked.
Adjust the brightness level of the display by swiping down at the clock screen and adjust the brightness setting.
The watch face can be changed between analogue and a digital watch face. These watch faces can be changed from within the settings menu of the AllMyTribe app. A wallpaper custom background can be set behind either watch face.
Clean the Spacetalk watch display gently using a damp cloth. Also, completely power down Spacetalk by holding the power button for 5 seconds. Restart Spacetalk and check if it has improved.
While in a call, the volume control appears on the Spacetalk screen. Adjust the volume using this control.
Spacetalk has a high quality noise cancelling microphone that is designed for use 20-30cm from your mouth. Speak at normal volume levels into the microphone.
It is normal behaviour for a Spacetalk watch to reject a call if the callers number has not been added to Spacetalk's contact list. Ensure to add all numbers that you permit your child to call, or receive calls from, to the contact list.

You may choose to enable callers who are not in Spacetalk's contact list and from unknown numbers from within the AllMyTribe app. From the app, select the device, go to settings, contact list and turn-off block calls from unknown numbers.
This is most likely due to the ring volume level turned down or off. On Spacetalk, from the clock face, swipe down and you will see the ring volume adjust control.
The watch must be paired to the AllMyTribe app first before contacts can be added. Follow the pairing instructions in the Quick Start Guide, or this troubleshooting section under Account and Adding a Device.
If your number is listed in the contacts on Spacetalk and your call is rejected by Spacetalk, please check your caller ID settings of your mobile phone. Spacetalk detects who is calling from your caller ID and determines if it will permit the call or reject the call. No caller ID will cause automatic call rejection from the watch.
Spacetalk has been specifically designed to operate on the Telstra 3G Network in Australia and Spark Network in New Zealand. Both of these networks operate on Band 1 (2100Mhz) and Band 5 (850Mhz). While Optus and Vodafone networks also use Band 1 (2100Mhz), their lower bands are different. We highly recommend using a SIM card from a provider that sell services that operate on either the Telstra or Spark Networks. A list of recommended networks can be found in our Recommended SIM Card Plans.

In case you are experiencing poor coverage, first check with your SIM card provider about the network infrastructure they are using. Check the coverage in your area using the Telstra 3G coverage map or Spark coverage map.
From the clock screen on Spacetalk, swipe down. The network signal strength and the network name should be displayed. If it isn't, follow these troubleshooting steps:

1. Check to see if the SIM card has been inserted correctly. Follow the quick start guide instructions that can be obtained from the download section of this website.
2. Restart Spacetalk by holding the power button for 5 seconds and after Spacetalk has shut down, power Spacetalk up again.
3. Confirm that you are using a SIM card operating on either the Telstra or Spark NZ Networks, or a provider reselling their network. (The Spacetalk watch has been specifically design to utilise the 850Mhz and 2100MHz bands.)
4. Confirm the SIM has been activated correctly. If in doubt, remove the SIM card from Spacetalk and test it in another phone. Check that voice, SMS and data are working.
5. Confirm if the SIM has valid credit. If necessary, recharge the SIM using the operators recharge process.
6. If available, try another SIM card in the Spacetalk watch.
When you update settings in the AllMyTribe app, it is normal that these may take a few minutes for settings to be updated on Spacetalk.

If they don't update, please check that Spacetalk has a network connection, has credit on the SIM card and is able to receive SMS messages.
Spacetalk will check the AllMyTribe server at regular intervals for any available firmware updates. If an update is available, Spacetalk will prompt you to download and install. You may also check manually to see if there are any updates by scrolling to the Information page on Spacetalk, scrolling down until you see Check for Updates and tapping on that. This will invoke the firmware update check process and a message will be displayed in short time indicating the status.
Go to the relevant store (either Google Play or Apple Store) and search for AllMyTribe. The app has been created by MGM Wireless. Alternatively, click the relevant links on our website.
Download and install the AllMyTribe app from the appropriate store. When you first open the AllMyTribe app it will prompt you to Register for a new account, alternatively Log In if you have an existing account.
You may use an unlimited number of smart phones with the AllMyTribe app and connected to the same AllMyTribe account. Simply download the AllMyTribe app from the relevant store and log in using the same account details of the primary account holder.
Note: Only the primary account holder can make changes to subscriptions because the subscription is linked to their Google Play account or Apple account.
Adding a device is easy. You will need to ensure that you have a Spacetalk watch with an active SIM card inserted.

Open the AllMyTribe app, click the Menu icon and click Add New Device. Tap on Spacetalk Watch. On the Spacetalk watch, from the Clock screen swipe right to left to reach the Information screen. Tap the Information icon and scroll to Phone Number.

Enter the Country Code and Phone Number of the Spacetalk watch into the AllMyTribe app. Click continue and within a few moments a code will appear on Spacetalk. This code may take a few minutes to arrive. Enter the code into the AllMyTribe app and pairing will complete.

If you do not receive a code, there maybe a problem with the network connectivity or your SIM card. Follow the steps in '3G Network Connection' and ensure your SIM card is activated and has credit on it.

If the Phone Number in the Spacetalk Information menu does not appear, you may need to power off Spacetalk and then power it back on. This will reset the network connectivity if you have inserted the SIM card while Spacetalk was powered up.
A particular Spacetalk can be removed from the AllMyTribe app using the following procedure. Within the AllMyTribe app, select the device, go to Settings, scroll to the bottom and click Remove Device.
You can add several Spacetalk devices, but you can only enable the number of devices according to your active subscription level. To enable devices, go to your AllMyTribe app on your smartphone, click on the menu icon, go to Subscription and Enable Devices.
Cancellation of subscriptions are done through the respective app store using the primary account that the subscription was created.
Contacts can only be added to Spacetalk using the AllMyTribe app on a guardians phone. From the app, select the Spacetalk device, go to settings and click add contacts. It may take a few minutes for changes made to the contacts to be synchronised to Spacetalk. If synchronisation does not take place, refer to 3G Network troubleshooting procedure.
Contacts can only be deleted from Spacetalk using the AllMyTribe app on a guardians phone. From the app, select the device, go to settings and click contacts and delete the required contact.
On the AllMyTribe app, select a device, go to Settings, select Contact List, select a pre-existing contact and then mark as Emergency Contact.
Within the AllMyTribe app, select a device, go to Settings, select Contact List and then click on Edit. You can change the position of the contacts and also the order in which the SOS Emergency contacts are called.

For optimal coverage, connect Spacetalk to a 3G network that uses 850/2100MHz frequencies.

Choose a pre-paid or post-paid nano-SIM that includes Voice Calls, SMS and approximately 200MB data per month from the list of providers below.

Quick Start Guide Download
Spacetalk Information Flyer Download
Spacetalk Brochure Download
Instructions Download
Warranty Card Download
RMA Form Download
Returns Policy Download

AllMyTribe Pty Ltd

The Parks
Suite 13, 154 Fullarton Road
Rose Park SA 5067
Australia
Telephone: 13000 TRIBE (1300 087 423)
International (+61) 8 8104 9588
(Mon-Fri, 9am-5:00pm AEST)
Online sales: onlinesales@allmytribe.com
Customer support: support@allmytribe.com
Online enquiries: team@allmytribe.com